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Booking Policies
Booking policies
When making a reservation, the customer declares that AGREES with the terms below, which were made based on Embratur's Normative Resolution No. 161/95.
Zion Bubble is a Glamping exclusively for people over 18.
The entrance time for Bubbles is from 2 pm to 10 pm, (can be flexible with prior request and subject to availability). The departure time for Bubbles is maximum until 11:00 am.
To preserve the silence of the night and thus guarantee a pleasant experience for all glampers, pets, large speakers or any other object that may cause inconvenience to the establishment and other glampers are not allowed.
Free parking and service charge.
Payment
We request the advance payment of 50% of the reservation price with Flexible Rate , and 100% in the case of Non-refundable Rates.
Payment instructions will be sent by email with your pre-booking number. The reservation will only be confirmed once payment is made. The customer has 8 hours from the time of pre-booking to make the payment.
The accepted forms of payment are: PIX, Bank transfer, Credit / debit card.
Cancellation
Flexible Rates: If the reservation is canceled up to 15 days before the arrival date, 50% of the reservation amount will be returned to the customer. If the cancellation occurs 14 days or less before the arrival date, there will be no refund. Modifications: If the customer notifies with 15 days or more of the arrival date, he / she will have the possibility to change the reservation dates according to availability. With less than 14 days, you will not be able to change the date.
Non-Refundable Rates: This rate does not allow cancellation, refund or changes.
No-Show: In case of no-show, the total amount of the reservation will not be refunded and does not accumulate credit.
* Early departures do not generate a chargeback and do not settle the open amount of the reservation.
** Penalties are based on the total amount of the reservation, not the amount paid.
For meteorological reasons or any cause that affects the security of the client, the establishment can cancel any reservation when it considers that any circumstance affects the security of the client. In these cases, the customer can choose between reversing the total amount of the reservation or changing the date of the reservation under the availability of the establishment.
If the customer is unable to travel due to confinement, Zion Bubble Glamping will refund 100% of the paid reservation amount or a voucher valid for one year under the same conditions.